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Knowledge Base: 2010, 4.0.x

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Revert to Last Model can cause data loss

There is a known issue with reverting to the last model (FileWave Server -> Revert to Last Model) in FileWave 4.0 and 4.0.1 which can lead to deletion of fileset data files that are still used by valid filesets.  The file delete can occure during the next model update after the model is reverted.

It is recommended that this feature is not used until FileWave release 4.0.2.

Install Flash on Tiger, Leopard and Snow Leopard

This is a fileset that allows you to install Flash Player 10 on Tiger and Leopard Clients

If this fileset does not work for you, please refer to this white paper to create the fileset from scratch.

Download the Install Flash Player10 fileset (10.4 and 10.5)

Superprefs fileset doesnt change the client password as set in the superprefs file

 

If you want to change the client password using super prefs fileset please dont do it.

The password set in the super prefs file is not saved in the client prefrences prefrences, hence your old password will be changed to a passowrd that we dont know.

 

Resolution : This issue has been fixed in FileWave 4.1.

Having DB folder on a different Volume(symlink) slows the admin performance

Issue : If you have a symlink to /fwxserver folder (Data Folder and DB folder are on network volume i.e NAS) it is possible that you experience performance issue's with the FileWave Admin

Resolution:  We strongly recommend that you that if you are on  version 4.0 & above only create the symlink to the Data Folder and keep the DB folder on the local machine.

 

Model Update Fail's

While doing a Model Update you see a blank window and in the server log file you see:

error creating Fileset File: XXXXXX, folderID: YYYYYYY not found, database damaged, call FileWave Tech Support
889|0xb0513000|FATAL|Error: -1 when updating filesets during model update

Affected Versions: 4.0.X - 4.1.0

Resolution : This issue is fixed in FileWave version 4.1.1. 

If you are hitting this issue please upgrade your admin to 4.1.1.

 

Error list

Here a list of errors as seen in Server, Booster and Client Logs:

 

Server Error:

Error: -8 during Database Verification



Explanation :There are some orphaned objects in the database.



Filewave 4.0.4 Booster Exits with Segmentation fault

Filewave Booster 4.0.4 Exits with error Segmentation Fault.

If you booster crashes and you see the following entry in the booster log file  :

 com.apple.launchd[1] (com.filewave.fwbooster[1040]): Exited abnormally: Segmentation fault
 ReportCrash[1043]: Saved crashreport to /Library/Logs/CrashReporter/fwbooster_2010-05-06-161514_DE-MacMgr-03.crash

Please contact filewave support at support@filewave.com to send you the booster installer that will solve this issue.

 

Files delivered to /Users/Shared can be deleted unexpectedly from client computers

May 3, 2010
Known Issue in FileWave Admin 4.0.4 - Fileset Magic - Saving Fileset to FileWave Server

All Known Issues : FileWave 4.0.4

This is the list of known issues in FileWave 4.0.4

1. The Fileset Contents view closes expanded folder's after a folder is added by drag and drop.

2. The ACLs are not applied to the folder's in the fileset, although the folder's had ACLs when they were added in the fileset.

3. Duplicating a client does not duplicate the clones of the client.  Only the client itself is duplicated.

Login Credentials Change after Upgrade to 4.0.X

We have been reported some cases where after Upgrading to 4.0.X the Login Credentials change.

The username and password will be:

Username : FileWave XAdmin

Password: (your old superuser password)

                        or

Username : FileWave XAdmin

Password : filewave

 

You can change your username in Manage Administrators once logged in.