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Knowledge Base: Known Issue, 5.0.x

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FileWave Client on Windows XP not reporting software updates to FileWave Server

FileWave Clients running on Windows XP have a dependency for a certain Windows update patch to be installed. Without this patch installed the FileWave Client's software update feature (new in version 5.5.) will not work correctly.

The error as seen in the FileWave Client's log file will be

FATAL|MSSoftwareUpdate::fileWaveUpdateServiceId: failed to create the update service manager

The Microsoft patch that needs to be installed is KB898461. Details and download of the patch are available from http://support.microsoft.com/kb/898461

Deploy and install Adobe PKG's to Mac Clients

Delivering Filesets that contain Adobe PKG's might cause the installation to fail.

Adobe provides a tool called Adobe Application Manager Enterprise which is used to package Adobe installers into Apple's PGK's for mass deployment.
Unfortunately there is a problem with the FileWave Client in handling the post-flight scripts of Adobe PKG's. That might cause the installation to break.

Known Issue when upgrading FileWave Clients from version 3.X to version 5.X

August 12, 2011

Problem:
Cases have been reported where older 3.X series FileWave Clients delete all Filesets that are associated to them when communicating with the FileWave Server running version 5.X.

Solution:

FileWave Client Crash, 5.2 (OS X Only)

The FileWave 5.2 client has an issue where it can crash given certain contents inside the /Users/ folder.  

If a client machine contains folders in the /Users/ directory that contain spaces in the name (other than the "All Users" directory), then fwcld may get into an infinite loop and/or crash.

Workaround:  Remove folders in the /Users/ directory that contain spaces on the affected client

This issue will be fixed in 5.2.1